For something so instrumental to the success of your business, technology can be an incredibly unstable, confusing and ever-changing tool. Just when you think you’ve got a handle on the latest cybersecurity trend, hackers find a way to circumvent the process completely. A new patch arrives for an essential piece of software, and the next day, another patch is required to repair the vulnerabilities the previous patch created. It can seem impossible to stay on top of the constant technological arms race, much less stay relevant amid the exponentially increasing pace.
Today, more and more businesses are switching over to a managed services model for their IT needs. A managed services provider is a company that partners with businesses to proactively manage their networks inside and out. With MSPs, you get a full team of professionals who become intimately acquainted with the entirety of your IT structure, not only ensuring that problems are fixed long before they hit your bottom line but offering recommendations and tweaks to optimize processes and save time, money and headaches down the line.
By leaving your network up to an organization that takes the old break-fix approach, you’re leaving the health of your entire business up to chance. Here are four ways the adage “If it ain’t broke, don’t fix it” is putting the security of your company in jeopardy.
– C.J. Ezell, CEO PointClear Networks
You can’t just call your IT provider when things are on fire. That’s a lose/lose proposition for everyone. They have to truly be your business partner.
1. YOU’RE BASICALLY PRAYING NOTHING EVER GOES WRONG.
The break-fix approach is pretty self-explanatory. The thinking goes that instead of shelling out a monthly fee for daily management of your network, you only pay your IT partners when a problem needs to be addressed. Typically, they’re almost entirely hands-off until something goes wrong.
Certainly, this strategy saves money in the short term, but it will invariably come back to bite you in the long term. Hiring a break-fix IT company is a bit like opting for the lowest level of insurance coverage. You may not fret about it now, but you definitely will when an accident happens and you’re forced to pour thousands of dollars into repairs. And sadly, the threat of your business being hacked is actually greater than the chances you’ll be in a serious car accident!
2. YOU’RE LEAVING HOLES IN YOUR DEFENSES.
Today’s tech world is a constant game of whack-a-mole, with security experts frantically hammering down on every digital threat that rears its ugly head. For the entirety of your security structure to be equipped with the latest and greatest, it takes a team of genuine experts keeping an eye on your systems and ensuring everything is up to snuff.
With a break-fix approach, it’s likely you don’t detect flaws in your system until long after they’ve already been exploited, costing you dearly. And it’s important to remember that every data breach has the potential to be utterly catastrophic, doing so much damage that it can close down your business for good. Better to stay one step ahead with an MSP by your side.
3. YOU’RE OPENING YOURSELF UP TO COSTLY SERVER DOWNTIME. When the very survival of your business depends upon staying online and serving your customers, every minute your network is down – your assets are locked down behind ransomware or your tech is fried to the point that you’re at a standstill – is a minute that you cannot afford. According to Gartner, the average cost of IT downtime is a whopping $5,600 per minute, and that doesn’t even factor in disgruntled clients or missed communications.
The top priority of your IT infrastructure should be to prevent downtime from ever occurring, not to minimize the amount of downtime you suffer when something goes wrong.
4. YOU AREN’T OPERATING AT PEAK EFFICIENCY.
One of the most insidious costs of the break-fix approach doesn’t have anything to do with your network breaking down. It chips away at your bottom line gradually and silently, without causing much of a fuss.
Without a proactive eye on your systems, chances are you aren’t implementing the processes and software that keep everything working at its highest potential. You’ll be using clunky workarounds to simple problems without even realizing you’re doing it. The seconds you waste on Internet bottlenecks will add up over time, especially when multiplied by your entire company.
The fact is, the break-fix model of doing business is, ironically, broken. Consider partnering with an MSP and invest in the long-term future of your company.